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OiP Volume 11 Issue 3 - Customer Service Leadership in Tough Times

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Published: 26 Aug 2010

Summary

This article presents models of behaviour derived from the authors’ research, and explain how they drive a culture of customer service excellence, and strong business performance. The behaviours are as relevant to those in independent practice as to those who are leaders of teams within a multiple organisation.

OiP Volume 11 Issue 3 - Customer Service Leadership in Tough Times

Size: (0.93MB - Will take approx 15sec(s) over 512kbps broadband)

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