Complaints against opticians have fallen to their lowest number for three years. Figures released today by the General Optical Council (GOC) show that 129 complaints were made during 2006/7 compared with 182 in 2004/5, representing a decrease of 29 per cent.
Overall, just 32 per cent of complaints required further action. A further 14 per cent of cases were withdrawn by the complainant before being reviewed by the Council’s Investigation Committee. Members of the public were responsible for 82 per cent of complaints received. Incorrect prescriptions were the single largest cause of complaints.
Chairman Rosie Varley commented: “These figures confirm that the majority of optometrists and dispensing opticians are practising safely and competently. optometry and dispensing optics continue to have high standards of education, as well as continuing education and training. Fair and effective procedures for dealing with the small minority who experience problems mean that the public can have confidence in eye care professionals.”