If you are dissatisfied with the service or conduct of your optometrist you should try to resolve any difficulties directly with the practice. In most cases your problem will be successfully resolved without difficulty.
If you cannot reach an amicable agreement with your practice you can refer the matter to your local Trading Standards Officer or local NHS organisation via your practitioner (NHS patients only). Alternatively, you may refer to one of the following bodies:
Optical Consumer Complaints Service (OCCS)
PO Box 219
Petersfield
GU32 9BY
Tel: 0844 800 5071
If your complaint involves serious professional misconduct then your complaint can be referred to:
The Registrar
The General Optical Council
41 Harley Street
London W1N 2DJ