The College welcomes all potential users of the British Optical Association Museum.
Our aim is to provide you with an excellent heritage service and comply, in as far as resources permit, with the following standards:
- We will try to make our collections more accessible to people of all ages and abilities. (The College has a formal Learning and Access Policy).
- We aim to justify our reputation as a museum of national and international importance for its specialist subject. This aim will inform all our actions in displaying, interpreting and caring for our historic collections.
- We will consult with our users. Feedback on our services is welcome and will help us improve our service in the future. We will maintain a visitor book and encourage electronic feedback via the museum website.
- We will publicise our collections and the services and facilities we offer. We plan to provide certain basic information in a variety of written and non-written formats and, where appropriate, in languages other than English.
- We will draw proper attention to opening times and the costs involved in any special events.
- We will deal promptly and courteously with all enquiries. We aim to answer most letters and e-mails within 10 working days. We will acknowledge all telephone messages. If we cannot provide a satisfactory response we will endeavour to suggest an alternative source of the information you require.
- The College is an Institutional Member of the Museums Association. As such the College endorses the Association's Code of Ethics for Museums (2002). We will endeavour to carry out all our work in line with this code and will require all contractors acting on behalf of the museum to do likewise.