FTP Committee members explain what happens after a complaint is made.
The General Optical Council (GOC) is charged – as one of its four core functions – with investigating and taking action where there are complaints, allegations of poor performance, or self-declarations of convictions/cautions, regulatory investigation or ill health.
Upon receipt of a complaint, the GOC’s fitness-to-practise (FTP) triage team will assess the concerns raised against the GOC acceptance criteria. This is a case management tool used by the GOC to decide whether to accept a complaint as an allegation of impaired FTP as defined by section 13D of the Opticians Act 1989: this includes misconduct, deficient professional performance and a criminal conviction or caution.
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The College of Optometrists has published its first issue of Ophthalmic and Physiological Optics (OPO), its flagship international and interdisciplinary research journal for contemporary vision science and optometry, with its new publishing partner Springer Nature this month.