Tailored to you: the needs-based approach

Léa Surugue discusses taking a needs-based approach to clinical care, and the need to build communication and training skills.

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As the pandemic continues to unfold, many optometrists are changing their practice in order to meet the specific needs of patients who cannot always come into the practice for routine check-ups, and for whom the risks of coming in for pre-screening or blanket testing might outweigh the benefits. 

It is a priority to adapt services in this particular context and deliver more patient-centred care that avoids inappropriate referrals and reduces the risk of COVID-19 infection, while accurately addressing people’s problems. In this setting, the relevance of implementing a needs-based approach to clinical eye care is gradually being recognised. 

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