Patients’ best interests

We should always act in the patient’s best interests. However, how do you decide what is in the patient's best interests? What if a patient questions why you have decided to do what you have decided to do (or not do)? How can you justify this?

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Published: Autumn 2017

There are certain things that we used to be able to do (pre-2005) - such as supplying contact lenses to a patient who was well overdue for their check-up (and therefore whose contact lens specification has expired), which we can’t now do because of the changes to the Opticians Act. That makes it easy, as you can tell the patient - quite truthfully - that you are not allowed to do it because the law says so, though you may need to be diplomatic about how you phrase it!

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