January 2019: An abusive patient

Read through the scenario below, think about what you would do and then check our expert advice to see if we agree.

Case on an abusive patient

I have a new patient who came for a sight test. She has been registered with other practices in the area but they have banned her because of her behaviour. During her first eye examination she became agitated and abusive to me and then with dispensing staff. They are unwilling to deal with her in the future. What should I do?

Our advice

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