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Having issues with the website?

We are experiencing some technical issues with the new site and are working as fast as we can to resolve them. In the meantime, please read our FAQs and if they do not answer your query, contact us using the form below.

Scheme for Registration

Thank you for your patience and understanding while we resolve some of the technical issues with the website. We are prioritising solutions for assessments for trainees who are due to move to the next stage so that they are not held up. We are currently using a manual system of Stage Two results reporting and upload to facilitate OSCE booking, so please bear with us while we process those results. 

We are still uploading Stage Two results manually, so please bear with us while we and the assessors complete the catch-up process. We are prioritising assessments for trainees who are due to move to the next stage so that they are not held up.  

Stage One records have now been repopulated as needed, and your assessor will be working through the backlog so you can see your progress. 

From now on, please only communicate with your assessor through the messaging system in your My College area and remember to confirm that visits took place. 

We are working to correct this for the small number of trainees whose record is showing a former assessor. Please use email/text to contact your current assessor until this work is complete.

In order to access member areas of the website, including the member app, you will need to activate your College account. You will find information tailored to you in the My College area, once you have logged in.

Independent Prescribing (IP)

You may be experiencing issues with recording sessions that took place in 2021 on the new online logbook. We expect to have solutions for these in the near future. In the meantime, we recommend documenting sessions that you are unable to record online in the paper logbook. We will advise on the process for uploading these when the system is fully functional.  

Early issues with adding mentors to the system have now been fixed and you should now be able to submit sessions to your mentor and add in any additional mentors. If you are experiencing any new issues with this functionality, please email exams@college-optometrists.org.

Please re-apply on the new website to get your account set up. Unfortunately, we aren't able to add accounts onto the new system manually at this stage. 

We are sorry this has happened and are working with the web developer to re-instate the small number of people this has happened to. 

Our TCFA Independent Prescribing examinations run three times a year. The booking system for the March 2022 examination will be open from the end of January.

If you would like to get in touch with us, please submit your enquiry below. 

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