Useful information and links
General Optical Council (2017) Supplementary guidance on the professional duty of candour [Accessed 1 Nov 2023]
Local Government Ombudsman, Healthwatch and the Parliamentary and Health Service Ombudsman (2014) My expectations for raising concerns and complaints [Accessed 1 Nov 2023]
NHS Scotland (2017) Complaints handling procedure [Accessed 1 Nov 2023]
NHS Wales: Putting Things Right: Guidance on dealing with concerns about the NHS from1 April 2011 [Accessed 1 Nov 2023]
Optical Consumer Complaints Service [Accessed 1 Nov 2023]
The Patients Association (2013) Good practice standards for NHS complaints handling [Accessed 1 Nov 2023]