Direct Debit email from Stripe: FAQs
We've changed our Direct Debit provider to Stripe. The email is a legal requirement to inform you of this change, and your details have not been compromised. We've put together some frequently asked questions to help answer your queries.
Why have I received an email from Stripe?
We've changed our Direct Debit provider to Stripe. The email you received is a legal requirement to inform you of this change to your Direct Debit mandate.
Have my details been compromised?
No. Your details have not been compromised. This is a standard part of moving to a new provider.
Do I need to do anything?
No action is needed on your part. Your Direct Debit will continue as normal under the new arrangement with Stripe.
Will my payment amount or date change?
No, your payment amount and date remain the same. Only the provider managing your Direct Debit has changed.
Who can I contact if I have questions?
Please contact the Membership team at membership@college-optometrists.org or call us on +44 (0)20 7766 4392/5366 during office hours and we'll be happy to help.