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Key points - remote consultations

  • You should use your professional judgement to decide whether it is in the patient's best interests to offer remote consultations. 
  • Remote care requires a suitable clinical governance framework to ensure patient safety and comparable patient outcomes that support clinical audit.  
  • When conducting a remote eye examination or sight test, the same optometrist should remain in control and responsible for performing the refraction, ocular health assessment and subsequent issuing of a prescription.   
  • Patients should be triaged prior to a remote consultation to ensure they are suitable to receive care remotely and the level of care they receive is not impeded by any needs they may have, including by their level of digital access and literacy. 
This Guidance does not change what you must do under the law. You should follow national guidance on remote care and only utilise it where permitted.