Excellence in experience - CooperVision

This session is now fully booked

About the session

CPD ref: C-106195


Clinical excellence is taken as a given when catering for contact lens patients. But, does this also apply to the customer service aspect of the contact lens fitting process? In this discussion session we will consider the latest findings from research gathered from 100% Optical 2023 and the Fresh Thinking campaign, to truly understand practice ways of working and balance this with viewpoints from potential and existing contact lens wearers.

Target Audience

  • Optometrist
  • Dispensing Optician
  • Contact Lens Optician.

Domains and learning outcomes

Clinical Practice

  • An understanding of the settling times required before assessing contact lens fitting (s.7)
  • An understanding of current regulations and guidance with regards to the fitting of contact lenses and issuing of specification (s.5)


Samantha Watson

Samantha Watson is a Contact Lens Optician who works for CooperVision in the role of Professional Affairs Consultant. She has many years in practice in the capacity of lens fitter, practice manager, training mentor and portfolio manager. 

Sam is passionate with regards to driving the contact lens category yet keeping the patient at the heart of everything. She has completed a PGCE teacher training degree and is keen to initiate engaging and empowering education.