Communication - how can we create a working alliance with our patients?

About the session

In this workshop, Andy runs through the key fundamentals of how communication works hand-in-hand with change in order to create a real working alliance.  

Using real world examples from applied psychology, this session asks you to consider five levels of communication (which one are you on?), what change is really all about and how the working alliance is really what underpins everything anyway.  

You will leave with greater understanding, something to think about, something to do, and the opportunity to assess and judge Andy's body language throughout (why wouldn't you?).

Learning outcomes

Learning outcomes and CPD information to be confirmed.


Andrew Cole

Andy Cole is a business psychologist with a career background in optical retail. He ran learning & development for D&A - The Opticians and regularly consults with lens manufacturers and works pro bono for a leading eye-care charity. 

Andy's professional practice supports clients who want to make things better by using applied business psychology. The outcome is that they think and feel better, and make positive changes to what they do (and how they do it). Andy holds an MSc in Business Psychology, Postgrad qualifications in HR management and Executive Coaching & Mentoring. 

He is a Fellow of The Chartered Institute of Personnel & Development, and Certified Principal Practitioner with Association of Business Psychologists.