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Key points

To maintain a good relationship with your patients you must:

  • make the care of the patient your first and overriding concern.
  • give patients information in a way they can understand and make them aware of what to expect. 
  • respect patients’ dignity and privacy.
  • listen to patients and take account of their views.
  • assist patients in exercising their rights and making informed decisions about their care.
  • respect the choices that patients make.
This Guidance does not change what you must do under the law.