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Key points

  • If possible, offer the patient the opportunity to attend the practice before their appointment, to help them get used to the surroundings
  • Try and offer the patient an appointment at a quiet time of day when they are least likely to be kept waiting
  • Explain what you are going to do in advance using clear language and give direct instructions as to what you would like the patient to do
  • Allow extra time for the visit.
This Guidance does not change what you must do under the law.