Whilst clinical professionals are committed to providing excellent care, complaints can and do arise. The way in which a complaint it handled can prove a valuable learning experience. This month we discuss strategies to help students effectively manage complaints.

An affix recognising the dedication, expertise, and commitment of supervisors.

Information for those who supervise pre-registration trainees or those who would like to become a supervisor.

Consent is a legal obligation and fundamental ethical principle in healthcare. Approaches and style must be adapted according to the individual patient.

This month we look at ways in which optometry and ophthalmic dispensing learners can employ an adaptive and personalised approach to patient care.

David Jameson, optometrist, discusses how to help students know when to call in the supervisor, and how to encourage effective clinical decision making in trainees.

Whilst all courses should equip learners with the knowledge and skills to do well in exam situations, they can be a source of anxiety, so must be managed to ensure optimal performance.

2024 TRAINING: This online course is for those aspiring to become a Principal Supervisor for workplace learners - trainees for the Scheme for Registration and students for CLiP.

2024 TRAINING: This course addresses the duties of supervising by guiding and influencing people. It includes the common challenges you may face as a supervisor.

Optical professionals place great emphasis on making decisions based on evidence, but it can be difficult to connect research findings with the patient experience. Specialist Optometrist, Matt Roney answers key questions on how to develop decision making skills in learners.

We look at how to instil duty of candour in optometry and ophthalmic dispensing learners and how to handle failure productively.

Guest contributor, Professor Irene Ctori, Associate Dean Undergraduate Studies, City, University of London gives her insight into the value of teamwork and how it can be instilled in optometry and dispensing optician learners.