35. Refusing to see a patient

13 November 2020

If a patient complains, can you refuse to examine them?


A year ago Lia received a letter of complaint about her clinic running late. Brenda, an NHS patient, was kept waiting for over 45 minutes for her eye examination and as a result missed the last bus back to her village and wanted compensation from the practice towards the cost of her taxi fare.  The practice owner obliged as a gesture of goodwill and sent her the taxi fare, but said Brenda cannot attend the practice again. Now a year has passed and Brenda has arrived for her annual eye examination. She is in the waiting area and the practice owner has said that Lia needs to send her away. 

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