Our values

We think it’s very important that everyone who works here shares the College’s values. That’s why they are a key part of our recruitment process.

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Our values underpin everything we do and they are all equally important to us. They shape our workplace behaviour and how we interact with our members, our partners, the wider sector, suppliers and contractors and the public. We have five values:


Customer Focus

  • We provide high-quality service to our members, our colleagues, our working partners and the public.

  • We put the needs of our members first, so that they in turn can put the needs of their patients first.

  • We encourage, listen to and act upon the feedback we receive.


  • We show respect and consideration in our dealings with each other, our members, working partners and the public.

  • We show respect in the way we talk and listen to each other. We speak positively and supportively about each other when we are apart.

  • We show respect for and value everyone for their diverse backgrounds, experience, styles, approaches and ideas.

  • We treat everyone fairly.


  • We are honest in everything we say and do.

  • We say what we will do, and we do it.

  • We accept responsibility for our own actions.

  • We use fair, open and transparent governance, management and administration processes.


  • We encourage each other to fulfil our potential.

  • We are positive in the way we talk about the College.

  • We value and protect the College’s reputation and heritage.

  • We show pride in who we are and what we do.

  • We learn from our mistakes.

  • We actively engage in discussions and support decisions once they are made.


  • We display openness and willingness to learn from anyone, anywhere.

  • We embrace new ideas and change, and look forwards.

  • We are committed to our own development, both personal and professional.