Scheme for Registration - website user issues and FAQs

Thank you for your patience and understanding while we resolve some of the technical issues with the website. We are prioritising solutions for assessments for trainees who are due to move to the next stage so that they are not held up.  

We have now uploaded almost all 2021 assessments. In order to view your results please log into your My College area and click on the Scheme for Registration button and the appropriate stage and visit.  

If for any reason you are still unable to access your results, please contact us.  

We are prioritising booking Stage Two visits, including resits, to ensure that all eligible trainees can progress to the March OSCE.  

Stage One

The assessor will upload your results to your My College area within one week of your visit – if you can’t see your results in your My College area after this time, please contact education.help@college-optometrists.org

Where possible, please communicate with your assessor through the messaging system in your My College area and remember to confirm that visits took place. 

You can rearrange your visit by contacting your assessor through the messaging system up to two weeks before. After this time, you can only cancel your visit booking in exceptional circumstances. You need to email evidence of your exceptional circumstances to education.admin@college-optometrists.org to request a change of this sort. You should also inform your assessor of any exceptional circumstances through the messaging system.   

To progress to Stage Two you need to have completed the logbook and HES requirements as well as the 75 competencies. Please send your evidence (your logbook and your nine HES certificates) to the Lead Assessor if your record is missing any of these elements.   

Stage Two

Stage Two visits are normally booked within six weeks of completing Stage One, you can expect at least two weeks’ notice of any visit. Resits are booked two to six weeks from the date of the previous visit. 

You will not receive email notification of your results. In order to view your results please log into your My College area and click on the Scheme for Registration button and the appropriate stage and visit.

Although you have access to the messaging system in Stage Two, you should not be using this to contact your assessor under any circumstances. 

From 11 April 2022, the Direct Observations as part of Stage Two will assess both eyes. Information on this can be found on the bottom of the Direct Observation web page.

From now on, please only communicate with your assessor through the messaging system in your My College area and remember to confirm that visits took place. 

In order to access member areas of the website, including the member app you need to register for an account. You will find information tailored to you in the My College area, once you have logged in.

We are aware of this problem and we are working with the web developer. Please email your documents to your assessor one week before your planned assessment visit.

Yes, your logbook should be completed until you have achieved Stage Two. Your Stage Two DO assessor will check and verify your logbook and then update your College record. 

From now on, please only communicate with your assessor through the messaging system in your My College area and remember to confirm that visits took place. 

General 

In order to access member areas of the website, including the member app, you will need to activate your College account. You will find information tailored to you in the My College area, once you have logged in. 

We have become aware that resit invoices aren't being configured to match the expected charges. We are working with the developers to get this fixed urgently, and then deployed for all future invoices. As soon as this is corrected, we will be reviewing existing invoices and, when necessary, refunding overpayments. 

You do not need to request a refund if you have an outstanding invoice that you believe is incorrect, but if one is preventing you from booking the OSCE, contact our exams team.