You can rearrange your visit by contacting your assessor through the messaging system in My College, up to two weeks before. 

After this time, you can only cancel your visit booking in exceptional circumstances. If you need to cancel a visit within one week of your assessment, you will need to pay a cancellation fee.

You won’t need to pay if you or your supervisor are ill, or if there are other exceptional circumstances, but you will need to provide valid evidence, such as a medical certificate. You need to email this to education.help@college-optometrists.org within one week of the scheduled visit. 

You should also inform your assessor of any exceptional circumstances through the messaging system.